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Frequently Asked Questions

Online Shop |  Frequently Asked Questions


We've put together a list of your most frequently asked questions for your information. If you do have any questions or need any advice just give our sales team a ring on 0845 257 1741 and they will be happy to advise you as they can.

FAQs - Balls

Q: Why are the balls chipped?
A: The table leathers need replacing or cue tips are missing.

Q: Chipped Balls on a Pool Table?
A: Check your pocket liners and make sure the pins securing them are knocked in tightly. Also, make sure your cue tips are not worn or missing.


FAQs - Lighting

Q: Why is it wrong to use fluorescent tube fittings over a snooker table?
A: The effect from the light is stroboscopic and will cause the moving ball to appear stationary - see our Direct Lighting System.

Q: The light on my snooker table is poor- how can I overcome this?
A: Take a look at our Direct Lighting System for further details.


FAQs - Snooker Tables

Q: Why are the balls bouncing out of the pockets?
A: The Pockets might need plugging and adjusting- we can do this for you.

Q: How long should the cloth on my new snooker table last?
A: This depends on the type of cloth used- with 6811 cloth and regular maintenance the cloth should last about two years.

Q: When I take a shot, the ball does not run in a straight line- why?
A: The table may need re-levelling- we can do this for you.

Q: After I get my table recovered- it will need a stretch. How long after?
A: About six months- we can do this for you.

Q: A hole is appearing in the cloth by the spot- why is this?
A: Spot is missing. This is from the ball being banged onto the spot by players.

Q: My snooker table has just been recovered- how long will the cloth last?
A: Providing the cloth is stretched it should last about two years.

Q: How can I check to see if my table is level?
A: Only an experienced billiard fitter can do this- we can do this for you.

Q: I can feel a ridge under the cloth when I iron the table- what is this?
A: This is slate misalignment and means your table needs re-levelling.

Q: I can see the slate through the cloth in the pockets- what is this?
A: The cloth is badly worn and your table needs recovering- (see Services)

Q: How do I know when my table cloth needs a stretch?
A: The table is really slow to play on and there is some wear in the pocket areas.

Q: How do I know when my table needs recovering?
A: Your table is slow to play on and there is extensive wear in the pocket area

Q: When I hit the ball against the cushion- I hear a thud- what is this?
A: Missing cushion bolts or a loose cushion.

Q: When I hit a ball against a cushion it comes away slow- why?
A: The cushion height needs adjusting or needs a re-rubber.

Q: How long do the rubbers last on a snooker table?
A: Approximately ten years.

Q: The balls keep falling on the floor when potted- why?
A: The pocket nets need replacing.

Q: Why is there a shadow behind the snooker balls?
A: The overhead shade height needs adjusting to the base of the shade 29" from the top of the table.

Q: The balls jump when the ball hits a cushion
A: Build up of grease on cushion nose- caused by food or drink.


FAQs - Cues

Q: How do I know if my cue is bent?
A: Roll your cue on the snooker table to see if it is bent

Q: What is the difference between Blue Diamond & Elkmaster tips?
A: Quality of product- Blue Diamond is recommended- (see our range of tips)

Q: Why is my cue rattling?
A: The weight in the butt of the cue has come loose- remove the rubber butt
end and push some glue into the end to secure the weight.

Q: Why can't I use a cue with a worn tip?
A: You will chip the balls or tear the cloth or worse still, make a terrible shot!

How to Check a Snooker Cue for Warping

When it comes to testing snooker cues for warping, the process is a bit different than the process used for rolling pool cues. When checking a pool cue, you simply lay the cue on the table, slowly roll it and watch the tip for "flopping". Due to how snooker cues are constructed, this process simply does not work. Snooker cues feature a chamfer (the flat portion of the butt), which makes it impossible to "roll" the cue in the traditional manner.

To solve this problem, we checked with Riley Snooker Cues who had the following suggestions on checking snooker cues for warping: "The correct way to sight the straightness of a snooker cue is to hold the cue at the butt end and look down the length of the cue with one eye - like when you would shoot a rifle, then turn the butt of the cue 360 degrees while continuing to sight down the cue, you will then be able to tell if the cue is straight or not."

As always, if you have any questions or need further assistance, please don't hesitate to call us and one of our billiards specialists will be happy to help.

How To Check a Pool Cue for Warping

Testing a pool cue to see if it's warped is one of the easier tasks for a pool player. There are a few different ways to check, but by far the most popular and easiest way to see if your cue is warped is to roll it on the table. Here's the step by step breakdown:

1. Lay your cue down on a pool table (put it together first if it's a two piece cue).
2. Slowly, roll your pool cue across the table.
3. Keep your eye on the tip of the cue and watch it as you roll the cue. If the cue is warped, you'll see it watching the tip, as the cue will "flop" and roll unevenly across the table.

Alternatively, you can hold the cue up at eye level and look down the cue from the butt. Hold the cue out and slightly downward, slowly turning the cue as you look down the cue from the butt to the tip.

Whenever you buy a pool cue, the first thing you should do is roll it to make sure it isn't warped. If the cue rolls to your satisfaction, chalk it and play with it, but if you notice a significant warp, call before chalking the cue in order to have a replacement sent out. It should also be noted that because pool cues are made of wood, they will all warp over time.

Online Shop |  Frequently Asked Questions